Making Life An Experience
All you need to know about purchasing hospitality tickets and experiences from Circuit Hospitality. If you have a query that is not covered in the questions below please contact our team and we will provide all the information that you need.
General FAQ’s
Are the packages sold by Circuit Hospitality genuine?
Circuit Hospitality is the largest authorised reseller of Premier League hospitality in the UK. Every package listed for sale on our website is owned and controlled by Circuit Hospitality. We have been selling Premier League hospitality for more than 18 years and has long standing relationships with a large percentage of the Premier League teams. We own most packages seasonally and are often able to offer these on a match-by-match basis.
What are your office hours?
The Circuit office is open Monday to Friday, from 9.00am to 5.00pm. On matchdays the phones are monitored so if you wish to make a late booking, or have a query relating to your matchday, please do not hesitate to call. You can also email us at any time via enquiries@circuithospitality.com and a member of the team will reply as soon as possible.
I have a question that hasn’t been answered, what should I do?
If you have a question that is not covered in these FAQ’s, please contact a member of our team who will be delighted to help you. Call us on +44(0) 1454 201 210 or email enquiries@circuithospitality.com at any time.
Before Making A Purchase
What happens when matches move for TV broadcast?
The dates for some Premier League football matches will move to accommodate television coverage, cup qualification or European competitions. When you make a booking, you are booking the match, not the date, and your ticket will be valid for the new fixture date. Do not hesitate to get in touch if you’d like confirmation of whether a fixture has been moved but consider this when booking any travel arrangements.
How do I pay for my purchase when booking online?
All bookings will need to be made using a credit or debit card – we accept all major credit and debit cards.
Can I book and pay by invoice?
If you would like to be invoiced and pay by bank transfer, this can be arranged by calling the office on +44(0) 1454 201 210, or by emailing enquiries@circuithospitality.com
Can I pay a deposit to secure my package?
If you wish to pay a deposit to secure a package, contact the sales team to discuss payment terms. We will be happy to take a deposit payment, usually at 40% of the total booking value, to secure your booking. Full payment is then due six weeks before the event. If you are using a promotional code or discount voucher, the full payment must be made at time of booking.
Can I make a provisional booking?
We can reserve hospitality packages on a short-term basis, if you need to confirm travel or hotels before finally confirming. Please contact or email the office to confirm a provisional request. Any provisional bookings will be subject to availability and management discretion, and we will notify you when the provisional holding of places will expire.
Can I book over the phone?
Yes, if you would like to speak to a member of the team to place your booking, simply call +44(0) 1454 201 210 during office hours. They will also be happy to answer any questions and guide you through the process.
Do you have a minimum number of guests?
In most cases there are no minimum numbers when you are making a standard hospitality booking. However, there may be a minimum number of places enforced by some clubs when booking some restaurants. This includes the Oak Room at Aston Villa, the 1878 Brasserie at Everton and the Tunnel Club Premier at Man City. In these packages only even bookings can be accommodated, but this will also be specified in the inclusions of any package where it is relevant.
What is the minimum age for making a booking?
You must be 18 or over to make an online purchase with Circuit Hospitality. You must confirm this as part of our terms and conditions when completing the booking process.
What is included in the cost?
Everything included in a package is listed under the package details. Every Premier League football hospitality experience includes a ticket to watch the game as well as a variety of other elements, which could include dining experiences, complimentary bars, match programmes, and more. If you have any questions about what is included in a specific package, then do not hesitate to contact a member of the Circuit team.
Can I buy a general admission ticket only?
Circuit Hospitality only sell authorised hospitality packages with our partnered clubs. It is a criminal offence to provide general admission tickets for football. If you have seen a general admission ticket advertised on a website then be very careful, as it could be fake, or you may not get what you pay for. You could also get to the stadium and have the tickets cancelled.
Do children and infants need a match ticket?
Yes, if you intend to take an infant or child to an event, they will need an entry ticket. If you would like clarification on this, please do not hesitate to contact us.
I am buying the packages as a gift; can I get a voucher to present?
If you are purchasing the packages as a gift and require a voucher to give to the recipient, we can arrange this. Please email bookings@circuithospitality.com with your request, including your order number and name, and what you would like as a message on the voucher, and will email over a voucher you can print out.
Can I get parking with my packages
If parking is available, it will be specified in the package inclusions.
Will I know where I will be sat in the stadium when I make my booking?
When booking online, the package will show the seating location and block under the package details. If you wish to know the exact seat details we will be able to advise you of this on request.
Will my seats be sat together?
If you buy multiple tickets, we guarantee that your seats will be located together in the stadium.
Can I have wheelchair access with the packages I have purchased?
Wheelchair access for hospitality experiences varies at every club or venue and can often be limited. If you require any special assistance, it is always best to call us or email your requirements in advance to check availability, and so we can organise everything you need to make your day special.
Can I book hotel accommodation through Circuit?
Please reach out to our team if you require accommodation to go with your hospitality booking. We have strong relationships with many hotels near our selected venues and can provide a bespoke quote for a hotel that suits you.
I have confirmed the booking but wish to cancel, can I get a refund?
All hospitality packages are non-transferable and non-refundable, subject to our terms and conditions. If you cannot attend the event you have purchased, we will endeavour to re-sell your packages to get your money back but cannot guarantee this.
Can I amend my booking once I have completed the online purchase?
Subject to our Terms and Conditions, we will always do our best to assist you with any changes you need, but they are often be subject to availability and there may be an amendment charge for the changes.
How far in advance should I book?
Our Packages
Are there any hidden fees?
No, the concert hospitality ticket price quoted is the price you will pay with no hidden extras or service charges.
How will I receive my ticket?
Your ticket will be emailed to you in the lead up to the event.
Where should I go on the day?
Any information regarding your event hospitality tickets, including the entry location and time, will be included in the ticket email.
Am I guaranteed to sit with my friends and family?
Yes, any tickets you purchase as part of the same booking will be sat together for the event.
What can I do if I have more questions?
We pride ourselves on our personalised customer service. Our phone line is manned out of hours, so someone will always be able to help!
After Making A Purchase
How will my tickets be delivered?
Tickets will normally be sent 72 hours prior to your event. These are all E-tickets and will be sent to the email you registered on your booking. Please check your tickets as soon as possible and notify us if they do not match what you have ordered. Together with your tickets will be a confirmation of the experience you have purchased, and an itinerary for the day. Your tickets will not be sent without cleared payment.
If you need to change your email delivery details, please log in to your account, or contact us at bookings@circuithospitality.com or +44(0) 1454 201 210.
Logging into your account
If you log in to your account to check your order, and cannot find it, it is likely that you checked out as a guest. If you would like your order adding to your account, please let us know and this can be arranged. We do not add any tickets to your online account, all tickets will be emailed to you separately.
What documents do I need to take with me when I attend my event?
You will need to take your match ticket with you, which you will receive electronically. It is also prudent to take photo ID with you, if on the very rare occurrence there is an issue scanning your tickets. If there is an issue accessing the stadium, please call us immediately and we will find a solution.
Arriving on the day to enjoy your experience
On the day, it is advised to arrive early as certain lounge seating and tables will be available on a first come first served basis. The entry time will be confirmed on the itinerary. Some packages will only serve food, if included, up to a certain time before the game, so again it is prudent to get there as early as possible. If you require clarification do not hesitate to get in touch with us.
What should I do if I have special dietary requirements?
If you, or anyone in your party, has special dietary requirements or allergies then please notify us at least seven days before your event. In most cases, vegetarian options are provided in all-inclusive packages, but we can also accommodate other dietary requirements with notice, including gluten free, halal, or kosha (which requires 14 days’ notice) An additional charge may apply, but we will notify you of this at the time of your enquiry. Our all-inclusive packages also offer a children’s menu that can be selected on the day. Sample menus are available on request.
My package is part of a celebration, can we do anything special?
If you have purchased your packages as part of a gift or celebration then, with enough notice, we can arrange cakes, cards, or public address announcements in the suite. A charge may be applicable depending on what you would like. Get in touch with our team to talk through any ideas as soon as possible!
How do private tables work?
Circuit will always try to accommodate your booking on a private table, but these are subject to availability. Details about table configurations are included on each package page, but the earlier you book, the greater the likelihood that we can accommodate you on a private table. If you have a special request for table configurations, let us know at the time of booking and we will endeavour to accommodate this. If we are unable to accommodate you on a private table you will share on the day with other guests.
Is there a dress code for football hospitality?
The dress code can differ slightly for each event, although the general rule is smart casual. When we send your match tickets and event documentation, please check the dress code carefully. Every venue or stadium has different rules for what is allowed and you may even be turned away for not adhering to the dress code provided. If you have any questions, do not hesitate to ask – it is always best to check!
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