Frequently Asked Questions
A booking is for the match, not the date
When you purchase a hospitality package online you are purchasing places for the match, not the date. Dates for matches will occasionally move, most often for television coverage, and your booking will be valid for the final date. If you want confirmation that the date has been confirmed for television do not hesitate to contact us, but consider this when making travel or accomodation arrangements.
Can I make a provisional booking?
If you wish to reserve a package, whilst agreeing final numbers, we are able to do this on a short term basis. Please contact or email the office to confirm a provisional request. Any provisional booking will be subject to availability and the managements discretion, and we will notify you when the provisional holding of places will expire.
How far in advance do I need to book?
It is always best to book as early as possible to ensure access to the best possible facilities. Seating and tables will be allocated on a first come first served basis.
How do I pay for my purchase when booking online?
To guarantee that you secure the packages you require, all bookings will need to be paid for using a Credit or Debit Card – we accept all major credit and debit cards. If you wish to secure your packages online, and then pay by cheque or bank transfer, select ‘invoice’ as the payment method – the secure system will then create an invoice with details of how you can pay.
Can I pay a deposit to secure my packages?
If you wish to pay a deposit to secure a package then contact the sales team to discuss payment terms. We will be happy to take a deposit payment (normally 25% of the total booking value), for you to secure the booking. Full payment is then due 6 weeks before the event. If you are using a promotional code or discount voucher then full payment must be made at time of booking.
Can I book over the phone?
Yes, if you would like to speak to a member of the team to place your booking then that is fine, simply call 01454 201210.
What are your office hours?
The Circuit office is open Monday to Friday, from 8.30am to 5.00pm. There is an out of hours answering service, so if you do have a query or enquiry that is urgent contact 01454 201210 and your call will be forwarded to a member of the team. You can email at any time to email@example.com and a member of the team will come back to this as soon as possible.
There are no minimum numbers when you are making a booking. There may be a minimum number of places for a private table, but this will be specified.
What is the minimum age for making a booking?
You must be over 18 to make an online purchase from Circuit Hospitality. As confirmation of the terms and conditions of booking you must confirm this.
I have a confirmed booking but I wish to cancel, can I get a refund?
All hospitality packages are non-transferable and non-refundable, subject to our terms and conditions. We will endeavour to re-sell your packages if for a genuine reason you cannot attend, but cannot guarantee this.
Can I amend my booking once I have completed the online purchase?
Subject to our Terms and Conditions, we will always do our best to assist with any changes you require but they can often be subject to availability, and there may be an amendment charge for the changes.
What is included in the cost?
Everything that is included in a package will be listed under the package details. Every hospitality experience includes a match ticket for the event, as well as a variety of other elements such as dining, complimentary bars, match programmes, etc. If you have a question about what is included then do not hesitate to contact a member of the Circuit team.
Can I buy a match ticket only?
It is not possible to provide ticket only packages for football as this is a criminal offence, we only sell authorised hospitality packages.
Do children and infants need a match ticket?
Yes, if you intend to take an infant or child to an event you will require an entry ticket for the event. If you would like clarification on this then please do not hesitate to contact us.
Will I know where I will be sat in the Stadium when I make my booking?
Yes, we will be able to advise you of the seat details for all packages when booking. If booking online the package will show the seating location, under the package details. All of you seats will be located together in the stadium.
Wheelchair access for hospitality experiences varies at every club, and is often limited. If you require any special assistance it is always best to call or email your requirements in advance, to ensure we can make available what you need to make your day special.
After You Have Made A Booking
What documents do I need to take with me when I attend my event?
You will need to take your match ticket with you, you will receive these via post. If you request to collect your match tickets on the day of the event, or if you purchase your packages within 3 days of the event, you will need to collect your match tickets as you arrive at the stadium or enter the hospitality area. In this case you will be provided with an electronic collection document, which you will need to take to collect your tickets, with photo ID for proof of identity.
Tickets will normally be dispatched 72 hours prior to the event / match. E-tickets will be sent to the email registered on the booking. If tickets are paper they will be sent Special Delivery (Signature Required) to the postal address on the booking, or collection from the venue if booking within 3 days of the event. Please check tickets as soon as received and notify us if they do not match what you have ordered. Tickets will not be sent without cleared payment.
If you need to change your delivery details, please log in to your account, or contact us at firstname.lastname@example.org or 01454 201210.
What to do if you have special dietary requirements
If you, or anyone in your party has special dietary requirements or allergies then please notify us at least 7 days in advance. In most cases vegetarian options are provided as a matter of course in all-inclusive packages, but we can also accommodate other dietary requirements with notice, including gluten free, halal or kosha. An additional charge may apply, but we will notify you of this at the time of your enquiry. All of our all-inclusive packages also offer a children’s menu that can be selected on the day. Sample menu’s are available on request, with the final menu available within 7 days of the event.
If you have purchased your packages as part of a gift or celebration then, with enough notice, we can arrange cakes, cards or public address announcements in the suite. A charge may be applicable.
If you require hotel accommodation to go with your booking then please contact us. We have relationships with many hotels near to our selected venues, and can provide a bespoke quote for a hotel that suits you.
Circuit will always try to accommodate your booking on a private table, but it is subject to availability. Details about table configurations is included on each package page, but the earlier you book the greater the likelihood that we can accommodate you on a private table. If you have a special request for table configurations then let us know at time of booking and we will endeavour to accommodate this.
The dress code differs slightly for each event, although the general rule is smart casual. When we send your match tickets and event documentation check the dress code carefully, as each venue is different when it comes to what is allowed. Guests can be turned away for not adhering to the dress code provided. If you have any questions then do not hesitate to ask, it is always best to check.
Any other questions?
If you have any questions that are not covered in these FAQ’s please contact a member of our team, who will be delighted to help you, on +44(0) 1454 201210, or email email@example.com at any time